Senior Operations Manager – Medicaid | Conduent

Operations Manager

The Operations Manager is expected to be a key staff position throughout all solution deployment, certification, operational, and maintenance activities.


  • A minimum of five (5) years of demonstrated experience in project management for a State Medicaid Agency with operations similar to PRMP, a large healthcare management organization of a similar size, or an organization of comparable size implementing IT projects
  • A minimum of three (3) years of demonstrated experience in project management for implementation of information systems
  • A minimum of a bachelor’s degree or a minimum of four (4) years related experience
  • Certification in Project Management, preferably from the Project Management Institute (PMI®)
  • Knowledge of Project Management standards and best practices, including the PMBOK®
  • If not located in PR, must travel 75% of the time to be onsite. Would prefer someone to relocate.
  • Must be bilingual

Responsibilities include but are not limited to:

  • Supports project activities to ensure a smooth transition from implementation to the maintenance and operations phase of the contract
  • Manages and oversees the overall solution operations
  • Ensures timely and effective execution of all project maintenance activities
  • Oversees, supports, and monitors day-to-day activities involving the ongoing maintenance of the solution
  • Supports timely delivery of assigned project deliverables
  • Ensures understanding and agreement between stakeholders and the contractor
  • Manages ongoing risks and issues of the project
  • Provide day to day contracted services to external clients. Contracted services may include technical or non-technical customer support, transaction processing and sales & marketing services.
  • Provides leadership to managers and senior professional staff.
  • Adapts and executes functional or departmental business plans and may contribute to the development of strategy.
  • Decisions are guided by resource availability and functional objectives.
  • Requires comprehensive understanding of concepts and principles within own discipline and knowledge of others.
  • Participates in the definition of the business strategy along with the clients and the upper managers.
  • Drives the overall business unit performance to meet SLAs, adhere to business unit metrics and accomplish account performance.
  • Leads innovation and efficiencies of business opportunities, applying processes improvements and/or new systems.
  • Drives the management of the employee teams through coaching and developing, addressing people matters, identifying development needs.
  • Identifies and resolves complex technical, operational and organizational problems.
  • Manages multiple related teams, sets priorities and allocates resources.
  • Proactively manages resources (budget/ human/time) to meet department goals.
  • Manages the client relationship ensuring customer satisfaction.
  • Generates reports on performance measurement and KPIs in order to facilitate business decisions.
  • Responsible for business unit compliance with organizational policies and local regulations.
  • Responsible for the successful implementation and execution of the business continuity plan (BCP).
  • Applies in-depth understanding of how own discipline integrates with related areas.
  • Performs other duties as assigned and complies with all policies and standards.