Senior Manager, Service Delivery-PBM/Medicaid job in Jefferson Township


Found in: Talent US Sponsored – 22 hours ago

Jefferson Township, United States Conduent Full time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description

Senior Manager, Service Delivery-PBM/Medicaid (Onsite) – Jefferson City, MO

(position MUST BE on-site in Jefferson City, MO and requires relocation) No remote/WFH

(Relo assistance is provided)


The Senior Manager, Service Delivery leads the Operations and IT Service Delivery teams as the point of contact

• Directs the efforts of four major operational areas (call center, mail center, provider relations and drug rebate) for Pharmacy Benefits Management administered by the state’s Medicaid department

• Liaise between state and technical development/support teams for release management efforts and delivery escalations

• Provide leadership for day-to-day operational delivery for onsite & remote resources

• Lead service delivery experience to the customer by being the single point of ownership and accountable

• Establish and maintain customer relationships

• Set a vision, strategy, and execution plan for team members


• Education: Bachelor’s degree in a related field

• Experience: 10 years Operations Leadership including Pharmacy Contact Center Ops

• 2+ years Project Management experience (PMP preferred)

• Pharmacy Benefits Management (PBM) experience

• NCPDP healthcare solutions development standards

• Proficiency with Microsoft Office suite

• Excellent communications and interpersonal skills



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