Found in: Talent US Sponsored – 22 hours ago
Jefferson Township, United States Conduent Full time
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
Senior Manager, Service Delivery-PBM/Medicaid (Onsite) – Jefferson City, MO
(position MUST BE on-site in Jefferson City, MO and requires relocation) No remote/WFH
(Relo assistance is provided)
Summary:
The Senior Manager, Service Delivery leads the Operations and IT Service Delivery teams as the point of contact
• Directs the efforts of four major operational areas (call center, mail center, provider relations and drug rebate) for Pharmacy Benefits Management administered by the state’s Medicaid department
• Liaise between state and technical development/support teams for release management efforts and delivery escalations
• Provide leadership for day-to-day operational delivery for onsite & remote resources
• Lead service delivery experience to the customer by being the single point of ownership and accountable
• Establish and maintain customer relationships
• Set a vision, strategy, and execution plan for team members
Qualifications
• Education: Bachelor’s degree in a related field
• Experience: 10 years Operations Leadership including Pharmacy Contact Center Ops
• 2+ years Project Management experience (PMP preferred)
• Pharmacy Benefits Management (PBM) experience
• NCPDP healthcare solutions development standards
• Proficiency with Microsoft Office suite
• Excellent communications and interpersonal skills