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Overview
Benevis is a comprehensive practice services company committed to improving healthcare access by providing non-clinical, business support services to many of the nation’s leading healthcare organizations. Benevis provides support to dental offices throughout the U.S., including more than 120 practices. Our team members enjoy a fast-paced, fun and friendly work environment, built upon the organization’s culture: “Smile On, Our Smiles” which focuses on teamwork and collaboration, learning and growing, and celebrating our team and personal successes.
The Medicaid Coordinator provides support to the Medicaid Verification Lead in ensuring the support provided by the department to the field is timely and efficient. The ideal candidate is goal driven, detail oriented, self-motivated, able to multitask, and is able to communicate effectively and relate comfortably with people across levels and functions.
Responsibilities
ESSENTIAL JOB FUNCTIONS
- Assist the Medicaid Verification Lead in optimizing the efficiency of the Central Verification Team; through building teamwork and encouraging excellence of service and enabling the offices to better serve our patients.
- Assist with the training of new Medicaid Verifiers.
- Assist in answering specific inquiries from the field offices and other departments.
- Assist with the distribution of daily assignments to the team
- Assist with quality audits
- Occasionally assist with interviews of new Medicaid Insurance Specialist candidates
- Support and provide coverage in absence of Medicaid Verification Lead
ADDITIONAL DUTIES AND RESPONSIBILITIES
Assist with other office duties and projects to support the Medicaid Verification Lead as needed
Qualifications
REQUIRED QUALIFICATIONS
Minimum 2 years of experience in Medicaid Insurance verification, or Benevis Billing certification with a minimum of 1 year Medicaid Verification experience
Knowledge, Skills, Abilities and Personal Characteristics
- High School diploma or equivalent
- High focus on customer service and satisfaction
- Must enjoy working in a fast-paced environment
- Compassion and high level of service for our clients, internal and external
- Integrity, always doing the right thing
- Team building skills; organizational and staff development skills
- Strong interpersonal and communication skills
- Attention to detail
- Ability to work re-verifications and resolve COB issues