Medicaid Helpdesk Analyst/PM | innoSoul, Inc.


Job ID NC-653383 (97890607)Medicaid Helpdesk AnalystPM (ServiceNow certified) with systemsnetworksinterfaces, MS ProjectAccess, Adobe, data analytics, JIRA, TestingALM, incidentrelease management, MITA experience Location Raleigh NC (NCDHHS) Duration 12+ months Interview Webcam Interview Only Skills

Knowledge of enterprise IT systems, networks, and system interfaces Required 3 Years Ability to manage multiple projectspriorities and function in a fast-paced constantly changing, deadline driven environment Required 3 Years Proficient use of Microsoft Project, Word, Excel, PowerPoint, Access, Adobe software etc. Required 3 Years Prior experience work with data analytics or programming Required 3 Years Experience in IT system problem determination, resolution Required 3 Years Understanding of Software Development Lifecycle (SDLC) concepts and process Required 3 Years Knowledge of and experience with IT Service Management best practices and principles Required 3 Years Service Now certification and or hands on system administrator experience with the product Highly desired 3 Years JIRA knowledge or experience and or extensive knowledge and expertise with the product Highly desired 3 Years Knowledge of and experience with Test Management tool products such as the ALM suite Highly desired 3 Years Knowledge of Medicaid Program or Health Care Technology Highly desired 3 Years. NC Department of Health and Human Services (DHHS) Information Technology Division (ITD) seeks an Systems Technical Specialist (STS) to join the MES Project. Technical and Business Analyst expertise are key. Extensive ServiceNow knowledge desired. The Systems Technical Specialist (STS) provides multi-vendor systems implementation support for deployment and integration efforts of enterprise IT systems supporting Medicaid IT Operations. The STS works under the direction of the System Integration Engineer (SIE) who is the technical resource to address problems of systems integration and compatibility across multiple platforms. The STS supports the SIE and the lead Project Manager (PM) in conducting business reviews, documenting current systems, and developing recommendations of how to proceed with integration of applications. This role contributes to the planning, implementation and operations of the enterprise system. The STS is directly responsible for various components of IT Service Management (ITSM) inclusive of incident, change, and release management due diligence activities. Other duties will be assigned by management. The successful candidate will have a good understanding of SDLC, software applications, system integration, and the ability to manage priorities with varying levels of complexity. Knowledge, Skills and Abilities

Competencies bull Understanding of IT processes such as, applications development, testing, deployment, operations, documentation, standards, and best practices bull Understanding of ITSM processes bull In-Depth ability to solve problems and rapidly grasp technology concepts bull Understanding of MITA bullKnowledge of applicable business information systems, business system analysis techniques and testing methodologies. Additional duties for this role will require the ability to bullIdentify and document business processes and data flows bullConduct detailed analysis between the business requirements bullDocument detailed business requirements related to the business processes and tracking requirements traceability bullDocument the gap analysis, and assist with development of project artifacts including test plans. bullDeveloping test scenarios and test cases and execution of user acceptance testing bullUtilize Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project bullUtilize ITSM tools and software such as JIRA, HP ALM, and Service Now 653383 Skill Matrix.docx httpinnosoul.comwp-contentuploads202106653383-Skill-Matrix.docx


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