Senior Process Associate
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
Responsibilities may include but are not limited to:
- Performs processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes:
- Enrollment file errors, ID card generation errors, PCP assignments and, 834 enrollment files to vendor/third-party administrators.
- Process COB eligibility through company application to ensure accurate information is represented in company’s enrollment system
- Assists with the support of the newborn enrollment functions, including call center, claims, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/dis-enrollment activity and Mass Member Moves.
- As needed is available to support special projects
- Prioritizes daily, weekly, and monthly job tasks to support regulatory requirements and service level agreements.
- Displays imitative to complete assigned tasks timely and accurately and balances workload to assist peers and Supervisor.
- Provides knowledgeable response to internal and external inquiries regarding eligibility, ID cards, selection of primary, care provider, and state enrollment transactions.
- Reconciles eligibility with State Agencies using varied methods. Tracks and documents all transactions with State Agencies.
Location for this position is Phoenix, AZ.
• High School Diploma or GED Equivalent
• At least 1 year of related work experience
- Attention to detail and a high level of accuracy
- Ability to identify which form received and accurately follow appropriate workflow based on form number or type.
- English Language proficiency – Proficiency of 4 for reading and 3 for spoken/written
- Strong data entry skills
- Typing expectations (40-50 WPM with 97.50% accuracy)
• Ability to work independently and use provided resources to seek solutions to problems.
• Well-developed analytical skills to evaluate and determine the appropriate course of action.
- At least 3 – 5 years of relevant work experience in US healthcare member enrollment (Medicaid, Medicare, or Commercial)
- Should possess the basic knowledge to work on MS offices tools. Demonstrated proficiency in computer navigation and functionality.
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
Vaccination required. Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place.
Work Remotely: This role is based out of Austin, TX and is temporarily remote until company’s decision to return to office.
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than 38000 employees from over 80 nationalities, as of Nov 2019.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
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