Medicaid Communications Specialist

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Job Description

Medicaid Communications Specialist Under the general direction of the Director, Bureau of Quality and Oversight this position performs the following roles and responsibilities on behalf of Client: Researches, writes, edits, and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way. Assists in establishing style guidelines and standards for texts and illustrations to meet business needs. Interviews programmers, engineers, developers, and other technical personnel;. Reads previous documentation and design notes, and uses computer based training or company technical products to gather and research technical information for use in more complex documentation. Writes, organizes, enters and compiles more complex online help files to support end users. Creates, compiles, and delivers more complex system/software developmental documentation packages including, but not limited to narratives, logic diagrams, input and output samples, input preparation instructions, job setup information, etc., from technical project team inputs, system requirements analysis, system design specifications, technical system design, technical procedure development, configuration control requirements, test and training specifications, and programming notes. Assists in creating project plan, etc. for completing documentation. Provides leadership and work guidance to less experienced personnel. Basic Qualifications Bachelor’s degree or equivalent combination of education and experience Bachelor’s degree in communications, journalism, technical writing or related field preferred Three or more years of technical writing experience Experience working with desktop publishing, word processing, and on-line documentation software Experience working with industry writing style such as grammar, sentence form, and structure Experience working with company software products Working knowledge of Medicaid is beneficial (but not required) Other Qualifications Strong communication skills Personal computer and business solutions software skills Good proofreading and editing skills Ability to convert technical knowledge into easily understood terms Ability to work independently and as part of a team Experience with Adobe Creative Suite; Drupal; GovDelivery is beneficial (but not required) Equal Opportunity Employer Veterans/Disabled