Maintenance Caseworker – Adult Medicaid

Clipped from:

Position:  Income Maintenance Caseworker I- Adult Medicaid
Location: Lillington

Harnett County Department of Social Services is currently recruiting for an Income Maintenance Caseworker I to perform tasks related to the determination of eligibility and providing ongoing caseload management for the Adult Medicaid Program.


* Determines eligibility for the Adult Medicaid program based on Federal, State and County policies.

* Documents case findings within established time frames accurately to reflect customer’s situation and to substantiate verification of all eligibility factors; initiates and updates data in multiple computer systems accurately.

* Explains and interprets policy and application procedures to clients, and individuals in the community, and assists individuals in completing the application form.

* Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility.

* Performs other related duties as assigned.


Education and Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program;

or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/ormance of mathematical or legal tasks. Bilingual, English and Spanish is preferred.

Licensing and



Knowledge, Skills, and Abilities:

* Considerable knowledge of the program/areas of assignment.

* General knowledge of all agency and community programs and services which could affect the client/applicant.

* Good mathematical reasoning and computational skills.

* Ability to read, analyze, and interpret rules, regulations and procedures.

* Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures.

* Ability to establish and maintain effective working relationships with clients, other agency representatives, reference persons and fellow employees.

* Ability to perform casework functions with structured time frames.


Successful completion of a drug screening and criminal background check will be required as a condition of employment.


Harnett County is one of the fastest growing counties in North Carolina with approximately 130,000 residents. Our “Strong Roots, New Growth,” describes a county in transition, one that values its rural agricultural heritage while also embracing new growth and industry.

Harnett County is optimally located between North Carolina’s capital city of Raleigh and the internationally recognized Research Triangle Park to the north, and the nation’s largest military installation in Fort Bragg to the south. The county is also centrally located in North Carolina and is within close proximity to the Great Smoky Mountains and Blue Ridge Parkway, and to the numerous Atlantic Ocean beaches and the Outer Banks.

The county offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, a competitive salary and benefits package including health and dental coverage, as well as retirement and a free health clinic for employees and anyone in their household. We appreciate your interest in employment opportunities with



Harnett County is an Affirmative Action/Equal Employment Opportunity Employer. It is the policy of Harnett County not to discriminate against any applicant for employment, use of age, color, sex, disability, national origin, race, religion, or veteran status.

Harnett County participates in E-Verify to determine employment eligibility to work in the United States.