Account General Manager – State Medicaid Management Services- Gainwell

Job Summary:

Manages client relationships and acts as a trusted advisor, thought leader and general manager to grow the business through sales Develops a client-centered agenda (plan), improves the financial quality of the account [s] (grow), harnesses innovations to meet contractual commitments (deliver) and provides the leadership that aligns teams and holds members accountable for results (lead).  Provides pan-company leadership working across company and with the customer as one unified company account team.  Use of this job family is restricted:  must own an account, sub-region/region P & L.


  • Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or techniques
  • Develops strategy and set functional policy and direction.
  • Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.
  • Leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives.
  • Contributes to the development of innovative principles and ideas
  • Successfully operates in the most complex disciplines, in which the company must operate to be successful.  Provides highly innovated solutions
  • Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. 
  • Delivers Account  Business Plan (ABP), Account Financial Plan (AFP), and Account Operating Plan (AOP)
  • Leads, coordinates, and manages the long-term, consultative, client relationship to become the client’s trusted advisor
  • Establishes and manages, a program to achieve client service excellence
  • Meets or exceeds financial commitments
  • Delivers on company’s contractual commitments, technical or process innovations
    Enforces a change management mechanism for requests   outside the agreed scope
  • Ensures a strong governance framework and meeting cadence within company and between company and the customers
  • Leads all employees who provide services to the client, either directly or indirectly

Education and Experience:

  • Bachelor’s Degree or equivalent, MBA or equivalent preferred
  • 10-12 years’ experience in account leadership roles such as sales, delivery or business management
  • At least five (5) years previous account management experience in managing State Medicaid Management Services
  • Previous experience with a Medicaid Management System or with major operations-related components of an Medicaid Management System or other large healthcare systems and an ongoing relationship management with a large client.
  • Experience working in a matrixed  environment
  • Experience in IT industry required  and vertical industry preferred
  • P & L, sales and risk management skills required

Knowledge and Skills:

  • General Management Skills
  • Consultative sales skills
  • Financial Acumen
  • Knowledge of IT Industry, including trends and competitors
  • In depth knowledge of vertical industry
  • Change Management skills
  • Strong communication skills