It takes a lot of very smart, hard-working and talented people to provide the level of care that we give to our patients. Tufts Medical Center is an internationally respected academic medical center and we pride ourselves not only on the sophistication of the care we deliver, but the compassionate way in which we provide it. And that starts with our employees.
The Community Health Worker (CHW) delivers culturally-competent services to help patients navigate and access community services, other resources and adopt health behaviors. The CHW assists with care coordination tasks such as setting up appointments and/or transportation; providing basic patient education; assistance with navigating medical and behavioral health systems; and facilitating communications with providers and other care team members. They help patients’ self-management by identifying their non-medical needs, assisting with care plan development, and working towards patient-centered goals.
PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:
- Supports the care team by communicating with patients to follow up after appointments, to confirm materials were received, to help coordinate non-medical services, and to obtain needed medical supplies and devices
- Coordinates referrals to community partners, services and resources, researches resources, maintains resource databases, and establishes and maintains relationships with local/community institutions
- Acts as a patient advocate and liaison among internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication
- Conducts telephonic and face to face patient outreach to activate patients to become involved in managing their health, and collaborating with the healthcare team to develop patient-centered care plans and patient goals
- Identifies the need for services based on barriers (e.g. language, literacy, and cultural preferences)
- Provides patient-centered health promotion, coaching on self-management and education
- Maintains collaborative, team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and tactics to meet the overall organizational goals
- Community outreach, such as home visits and health screenings will also be required.
JOB KNOWLEDGE AND SKILLS
- Lives in and/or has familiarity with the target community and feels connected to that community
- Demonstrates ability to work well with people of various ages, backgrounds, ethnicities, cultures and life experiences
- Experience working in a multi-cultural setting
- Experience working in a community-based setting and clinically-based settings
- Excellent interpersonal and communication skills telephonically, as well as face to face
- Strong customer services skills
- Detail oriented, with strong organizational skills and multi-tasking abilities
- Ability to work independently with minimal supervision and as part of a team
- Knowledge of medical terminology strongly preferred
- Very strong working knowledge and proficiency with technology and business software (Microsoft Office)
- Fluency in second language preferred but not required
EDUCATION AND EXPERIENCE:
- Current High School diploma or GED required. College degree preferred in related areas such as health sciences, health care, customer services, administration etc.
- 1 – 3 years of experience in healthcare related field such as hospital, health center, home health provider, community based agency. Customer service a plus
- Not applicable at this time
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Work is in a fast paced office-based setting.
- Reliable transportation is necessary. The NEQCA office is located in Braintree with travel to Local Care Organizations and community hospitals intermittently.
- Work sometimes includes meetings outside of normal business hours
All your information will be kept confidential according to EEO guidelines.
AMERICANS WITH DISABILITIES STATEMENT:
Must be able to perform all essential functions of this position with reasonable accommodation if disabled.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.
Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.