Role:
The role of the Product Manager is to actively oversee software development and implementation projects through the initiation, analysis, execution and implementation phases. They will be assigned a team made up of Business Analysts. This role will engage with cross-functional and multi-national sales, business, and technology team members throughout the project life-cycle, developing and documenting business requirements to be used by the software development and delivery teams as well as the basis for test cases utilized by the QA team to ensure that solutions meet the original business requirements. The Product Manager will drive the Product Innovation objectives and manage the current product backlog.
Responsibilities:
- Define the product vision, creating a product road map
- Develop product knowledge
- Manage the product backlog by anticipating the needs of the client (through forums with delivery organization, product support organization and internal brainstorming) and prioritize
- Drive the Product Innovation objectives and release content (release notes and product documentation updates) via prioritized features following Agile best practices
- Oversee development stages of the product and take full responsibility for implementation of those
- Work with technical team on actionable user stories as needed and create use cases
- Responsible for maintaining and updating functional test cases for features and functions per sprint, Program increment and releases
- Participate and drive user group meetings and committees
- Be the Point of contact (SME) for customers and internal stakeholders for questions/requests/issues on the working of the product
- Manage a team of Business Analysts and Business Analyst 2s, performing their annual reviews, delegating tasks, and offering guidance for best-practices
- Keep up to date on needs across all sectors of the healthcare payer industry
- Prioritize bringing a competitive product to market quickly
- Other duties as assigned
Required Skills:
- Leadership skills and the ability to delegate tasks to more junior team members
- Superior personal and interpersonal attributes (e.g. communication and soft skills, ability to work on a team, results-oriented and a performance-oriented work style, creativity, entrepreneurial qualities, personal maturity)
- Ambitious, motivated, self-starter, with high energy & collaborative personality
- High level of integrity and reliability
Qualifications:
- Bachelor’s degree (technical degrees preferred)
- 3-5+ years of Technology Product management experience
- Experience in the healthcare payer industry (specifically in customer service)
- 8-10+ years of customer service experience