NAMD- Operations Associate

Clipped from:


The National Association of Medicaid Directors (NAMD) seeks an Operations Associate to support and be part of a high-functioning, high-quality organization in terms of internal operations and member services.  

About NAMD 

NAMD is a nonpartisan, nonprofit, professional association representing leaders of state Medicaid agencies and Children’s Health Insurance Programs (CHIP) across the country. Members from the 56 states and territories drive major innovations in health care while overseeing Medicaid and CHIP, two of the nation’s most vital health care programs serving millions of beneficiaries.   

The Core Values of NAMD:  

  • Community. We are dedicated to creating a strong, connected, and inclusive fellowship of state and territorial Medicaid leaders.   
  • Non-partisanship. We are committed to advancing the work of state Medicaid leaders and the programs they manage without bias toward one political party or ideology.    
  • Independence. Our priorities and work are directed by our members.   
  • Partnership. We commit to working in partnership with federal officials and other leaders to advance the work of the association and state and territorial Medicaid leaders.    
  • Excellence. We strive for continuous improvement in our service to members, our operations and within the Medicaid and CHIP programs and commit to conducting ourselves and our work with the highest integrity.    
  • Equity. We recognize and honor the diversity of our staff, our association members and the individuals served by Medicaid and CHIP and we strive to conduct our work to ensure diversity, inclusion, and advance equity.    

Core values of the NAMD team:  

  • Mission-driven. We are united in our passion for mission-driven work to make the world a better place.  
  • Community. We are committed to being a strong, connected, and supportive team of peers.  
  • Non-partisanship. We are committed to advancing NAMD’s work with curiosity, and without bias toward one political party or ideology.   
  • Growth and Development. We invest time and attention to developing ourselves to become better people and a stronger team.  
  • Equity. We recognize and honor the diversity of our staff, our association members and the individuals served by Medicaid and CHIP and we strive to conduct our work to ensure diversity, inclusion, and advance equity.    
  • Candor. We communicate with each other with candor, and in the spirit of constructive and collective improvement.  
  • Pride. We strive for high quality in our work and commit to conducting ourselves with the highest integrity.    

Position Description 

The Operations Associate will be a key member of a small, highly collaborative team and will be responsible for supporting key aspects of the day-to-day operations. The Operations Associate will report to the Director of Operations.  

Position Responsibilities 

  1. Provide administrative support for the association: 

a. Scheduling and administrative support for the Executive Director and Deputy Executive Director 

b. Acting as a gatekeeper for external inquiries and requests  

c. Scheduling support for program directors with recurring meetings 

d. Making travel arrangements 

e. Maintaining NAMD’s master calendar  

f. Receiving and organizing information in various databases (e.g., in SharePoint/CRM, Excel) 


2. Support with core financial functions: 

a. Reviewing and processing expense reports 

b. Invoicing 

c. Processing check requests 

d. Serving as a liaison with the accounting firm  


3. Office support: 

a. Managing and ordering office supplies 

b. Serving as liaison to telecommunications support contractor (Cox Business- 


4. Support with association meetings: 

a. Assisting with logistics and prep for association meetings 

b. Helping with hosting in-person events (e.g., set up, registration, materials distribution, etc.) 

5. Participation in NAMD core operational activities including: 

a. Attending staff meetings and professional development activities 

b. Performance management and evaluation activities 

 Minimum Qualifications  

In addition, a successful candidate will be committed to strengthening and expanding the operational excellence of NAMD. 

  • Candidates must possess an Associate’s Degree with 2 years of experience supporting senior leaders/executives in an office environment OR 4 years of related work experience (With 2 of those years in supporting senior leaders/executives in an office environment) 
  • Strong organizational skills 
  • Strong Salesforce knowledge and experience 
  • High proficiency and experience with Microsoft Office 
  • Strong verbal and written communication skills 
  • Excellent customer service and interpersonal skills with a practical, positive, service-oriented mindset  
  • Have an optimistic outlook and a flexible, innovative approach to problem-solving  
  • Ability to manage multiple projects 
  • Be a self-starter with ability to seek appropriate guidance 
  • Ability to work independently 
  • Lived experience with the Medicaid program is greatly valued by NAMD .   

General Applicant Information  

This position is located in Washington, DC. In person availability is required with the ability to telework.   

NAMD is an equal opportunity employer and is committed to attracting and retaining a diverse staff and honoring the experiences, perspectives, and unique identity of applicants.