MCOS- Human Services Department to cancel procurement process for the selection of managed care organizations to deliver Medicaid services

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Current contracts to remain in place, no disruption in services  

SANTA FE – The New Mexico Human Services Department (HSD) announced today it will cancel the procurement process for the selection of managed care organizations to deliver services to the state’s 800,465 Medicaid Centennial Care members. 

The current contracts in place will continue until a new, expedited request for proposals (RFP) is issued, so there will be no disruption in services being provided. The contracts for those companies are set to expire at the end of 2023.  

The original RFP is being terminated so that the agency’s new leadership, given the planned departures of both Secretary David Scrase and the Medicaid Director Nicole Comeaux, can assess the design of the procurement.  

Since 2019, the Medicaid program has worked to improve program benefits, provider payments, and access to care. HSD has invested over $800 million in increased provider rates, extended postpartum coverage to 12 months, worked to eliminate the developmentally disabled waitlist for services, removed asset tests that create barriers for older adults, implemented home visiting programs for pregnant women, processed 6,534 Medicaid Provider enrollment applications, and added reimbursement of Adult Accredited Residential Treatment Center services. 

The Department is dedicated to continuing to provide robust and comprehensive services to Medicaid customers.      


We talk, interpret and smile in all languages.  We provide written information to our customers in both English and Spanish and interpretation services are available in 58 languages through our provider, CTS Language Link. For our hearing, and speech impaired customers, we utilize Relay New Mexico, a free 24-hour service that ensures equal communication access via the telephone to individuals who are deaf, hard of hearing, deaf-blind or speech disabled. 

The Human Services Department provides services and benefits to 1,076,746 New Mexicans through several programs including: the Medicaid Program, Temporary Assistance for Needy Families (TANF) Program, Supplemental Nutrition Assistance Program (SNAP), Child Support Program, and several Behavioral Health Services.