Communications Lead,Services/Medicare/Medicaid

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Position:  Communications Lead, Insurance Services (Medicare/Medicaid)
** Description*
* ** Responsibilities*
* Humana’s Marketing Organization is seeking a Communications Lead to join the Corporate Communications team. The Communications Lead, Insurance Services is responsible for developing and executing integrated internal communications strategies that enable Humana’s growing Insurance Services business.

The Communications Lead, Insurance Services is responsible for developing and executing integrated internal and executive communications strategies in support of Humana’s largest business – Insurance Services, including our growing Medicare and Medicaid businesses. The individual is a strong strategic advisor who creates end-to-end plans and creative campaigns, giving employees the knowledge and inspiration they need to navigate a complex industry. The Communications Lead helps employees successfully manage transformation and organizational change through engaging communications that create a positive culture and employee experience.

** Key Role Functions**   

+ Create integrated messaging for diverse audiences related to the Insurance Services business to create a positive employee experience

+ Develop messaging and content that advances business priorities within the Insurance Services segment and across the enterprise

+ Partner with cross-functional teams to drive cohesive, consistent communications activities

+ Bring Humana’s strategy to life on new and existing communications channels through impactful storytelling and high-impact messaging

+ Work closely with senior leaders and change sponsors to engage employees during organizational transformation, helping to position changes appropriately and reach segmented internal audiences with relevant information

+ Develop clear and consistent internal communications, creative multimedia content and compelling storytelling packages that promote associate understanding of Humana’s purpose, culture, employee value proposition, and insurance business

+ Build strong alignment with cross-functional colleagues, including other corporate communicators, on internal communications strategies and content prioritization

+ Leverage data, analytics and feedback from stakeholders to inform strategy and decision making

+ Work in close collaboration with external vendors and partners to deliver against communications plans and goals

This is a remote role working anywhere in the U.S. and may require quarterly travel.

** Required

Qualifications *

* + Bachelor’s degree in communications, public relations or related field

+ 8+ years of employee communications or public relations experience with proven expertise in change communications

+ Experience and knowledge of change management principles, methodologies and tools

+ Adept ytics, as well as emerging practices and technologies

+ Self-organized – can independently plan, lead and implement integrated communications projects


Ability to work under tight deadlines, multitask and deliver quality work under pressure

+ Exceptional written communications skills and deep experience as a content creator

+ Proactive, flexible and always seeking improvement and positive change


Ability to influence

+ Foster an open, inclusive and diverse community at Humana

+ Advanced skills using O365 suite, including Teams and Share Point

** Preferred

Qualifications *

* +

Education or Certification in Organizational Change Management

+ Experience at large, matrixed corporate organization with diverse stakeholder groups

+ Previous experience in project management

** Additional

Qualifications *

* ** Covid-19 Vaccine/Testing Requirement*
* Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask s while in a Humana facility or while working in the field.

** Work te

Requirements *

* + Must ensure designated work area is free from distractions during work hours and virtual meetings

+ Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10×1 (10mbs download x 1mbs upload) for optimal performance of is required

** Scheduled Weekly Hours*

* 40

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our