Call Center Medicaid Support -State of Kentucky

Clipped from:


Pulled from the full job description

Disability insurance

Health insurance

Opportunities for advancement

Paid time off

Retirement plan

Vision insurance

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Call Center Representatives Needed

Interested in supporting Medicaid providers?

Conduent has immediate remote openings

$16.50/HR & Great Benefits


Call Center Customer Service Representative. This is a great opportunity to learn Medicaid provider support and the medical billing and claims process for third parties and healthcare providers regarding Medicare Claims.

What you get:

  • Full-time employment with benefits
  • Hourly rate of $16.50/hour starting on day one.
  • Standard scheduled. 8am – 7pm Monday through Friday,
  • with an 8 hour shift within the above time, and then Saturdays 9am to 2pm.
  • Substantial Call Center & Customer Service Training
  • Great Work Environment with Career growth

People who succeed in this role have:

  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.
  • Must type 25 wpm or more to qualify


  • Using a computerized system, responds to Kentucky Medicaid provider inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, research and resolves inquiries and documents calls.
  • Provides clear and concise information regarding eligibility, claim status and provider enrollment status.
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for the Medicaid Provider to ensure their needs are met.

Additional Duties as Assigned:

  • Verify documentation and images.
  • Attend scheduled staff meetings.
  • Complete required assigned training.
  • Track daily task for quality review.

Preferred Experience:

  • One of year medical insurance or medical office experience.
  • Computer system experience with data entry and database documentation knowledge.
  • Call center or professional office experience.


  • Must be at least 18 years of age or older.
  • Must have a high school diploma or general education degree (GED).
  • Must be eligible to work in the United States.
  • Must be able to clear a criminal background check and drug test
  • Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.

Join a rapidly growing customer service organization that can support your career goals and Apply Today!

This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid providers!

At Conduent, we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccinations for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent. This does not disqualify you from this position.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

The Colorado Equal Pay for Equal Work Act requires employers to disclose the following information. If the successful applicant will be required to perform work from a physical site outside Colorado, the following information may not apply.Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.