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Episode#5: Interview with Roger Hebden

Guest bio

Roger is the CEO of Livanta, which is a Medicare Quality Improvement Organization (a QIO). Before his time at Livanta, Roger has spent more than 20 years in IT and healthcare space, including roles at Microsoft, Dell, and Sutherland.

Highlights from this episode

  1. How medical records still are sent via snail mail and fax as primary mechanism for Medicare QIOs
  2. FIHR, BlueButton 2.0
  3. Using member education in an interoperable system that helps patients manage medical records
  4. Improving communications channels, including the limits of telephones and the opportunities with secure text
  5. What we make available vs what people use
  6. The limits of provider portals

the journey to appropriate consent management