Author: MM_ADMIN

[MM Curator Summary]: If we are counting on MCOs to get members to engage about the wind-down, we may be in for a disappointment.

The article below has been highlighted and summarized by our research team. It is provided here for member convenience as part of our Curator service.

Medicaid beneficiaries with higher incomes were more likely to report receiving Medicaid redetermination and re-enrollment information compared to lower-income beneficiaries.

Source: Getty Images

By Victoria Bailey

May 18, 2022 – Member engagement may be lacking for Medicaid plans, as only 56 percent of beneficiaries reported receiving helpful information about Medicaid redetermination or re-enrollment, according to a survey conducted by The Harris Poll on behalf of the health action company Icario.

Redetermination is when states must identify who is no longer eligible for Medicaid coverage and reach out to beneficiaries to gather the information that substantiates eligibility.

Millions of beneficiaries are expected to lose Medicaid coverage once the public health emergency (PHE) ends.

The Harris Poll conducted the survey online and gathered responses from more than 600 Medicaid beneficiaries in April 2022.

The results revealed disparities between high- and low-income beneficiaries. Nearly 80 percent of individuals who had an annual household income of $75,000 or more said they received information on Medicaid redetermination within the last year, compared to 69 percent of beneficiaries with a yearly income of less than $75,000 who said the same.

Almost 30 percent of beneficiaries said they did not receive any information or did not know if they received information about Medicaid redetermination or re-enrollment. Without the proper information about re-enrolling or confirming eligibility, beneficiaries may risk losing healthcare coverage.

“Medicaid enrollment has grown significantly during the two-plus years of the pandemic, so redetermination and re-enrollment is new ground for many people,” Sara Ratner, senior vice president of government markets and strategic initiatives at Icario, stated in the press release.

“There is a category of people who are new to Medicaid and are not eligible for auto-enrollment, and they will experience difficulties if they’re not familiar with how redetermination works.”

Beneficiary participants also indicated their preferences about Medicaid medical benefits communications and how they have received this information in the past. 

Forty-four percent of beneficiaries reported they prefer that Medicaid email them benefits communications, while 43 percent said they had received information this way. 

The second-most preferred form of communication was paper mail. Four out of ten beneficiaries preferred receiving communication by paper mail. Just over half (56 percent) reported receiving paper mail from their plan in the past.  

Preference for paper mail was higher among individuals aged 55 and up (59 percent), with 73 percent of older adults reporting having received paper mail communications before.

But paper mail may not be the best form of communication for all beneficiaries.

“The good news is, for people who are older and tend to have more stable housing, paper mail makes sense,” Ratner said. “Meanwhile, younger people and those with less stable employment not only don’t prefer it, but they also don’t remember getting it.”

After email and paper mail, individuals preferred live phone calls (19 percent), text messages (17 percent), in-person support (13 percent), automated phone calls (eight percent), social media (seven percent), and informational videos (six percent).

Successful communication between Medicaid programs and their beneficiaries can help ensure that individuals are aware of any changes with their coverage or action they need to take to maintain coverage.

A research brief from Adaptation Health highlighted some of the challenges Louisiana Medicaid beneficiaries experienced regarding communication from their plans.

Beneficiaries received communications too late and too close to re-enrollment deadlines and some individuals reported being overwhelmed by the volume of communication. Additionally, beneficiaries expressed various ways that they prefer to receive information, suggesting that Medicaid plans should expand their communication methods.

Medicaid communication is especially critical now as beneficiaries consider how their coverage may change when the PHE eventually ends.

Congress implemented flexibilities that expanded Medicaid eligibility and ensured continuous Medicaid coverage during the PHE. These flexibilities led to Medicaid gaining more than 12 million enrollees during the pandemic.

If policymakers do not make these flexibilities permanent, Medicaid beneficiaries could lose their eligibility a month after the PHE emergency ends, as states will begin the dis-enrollment process.

Clipped from: https://healthpayerintelligence.com/news/health-plans-falter-at-providing-medicaid-redetermination-info

[MM Curator Summary]: VA needs to review 400,000 members to see if they still belong in the Medicaid program once they begin efforts to return to normal operations.

The article below has been highlighted and summarized by our research team. It is provided here for member convenience as part of our Curator service.

Michael Martz

Virginia is poised to begin an exhaustive 12-month review of more than 2 million people in its Medicaid program for the elderly, disabled and low-income families — it’s just a question of when.

The federal-state program, supercharged by Virginia’s expansion of eligibility in 2019 under the Affordable Care Act, has added more than a half-million people since the COVID-19 pandemic began, relying on more than $1 billion in additional federal funding to provide health care for people who can’t afford to pay .

“It’s been our honor for Medicaid to serve as a safe haven for folks with Medicaid coverage during the pandemic,” said Karen Kimsey, director of the Department of Medical Assistance Services, which runs the state’s Medicaid program.

Kimsey

But a reckoning is coming as the federal government prepares to end the public health emergency as early as mid-July, requiring states that received emergency aid during the pandemic to redetermine the eligibility of people on their Medicaid rolls.

It promises to be a long, painstaking process, which could result in up to 20% of Medicaid recipients losing their coverage because they are no longer eligible.

“That’s 400,000 people [in Virginia],” said Doug Gray, executive director of the Virginia Association of Public Health Plans, whose managed care companies provide most of the coverage. “That’s a lot of people.”

“The size and the significance of it is pretty daunting,” Gray said.

State agencies working with nonprofit health care advocates, medical providers and insurance companies are trying to make the process less daunting for people who rely on Medicaid for medical coverage.

The state has already begun running ads on social media and other digital outlets — in both English and Spanish — soon to be followed by radio and television to let recipients know about the process and ask them to make sure their contact information is up to date so they can stay well-informed.

The campaign is also sending information by mail to more than 1.1 million households.

“We want to let people know what’s coming,” Kimsey said.

They’re also trying to head off confusion and misinformation about what the so-called “unwinding” process means for Medicaid recipients, who tend to be among the most vulnerable people in communities across Virginia — and among the most misunderstood.

About 832,000 Medicaid recipients in Virginia are children and about 814,000 are working-age adults. More than 153,000 recipients are disabled or blind, and almost 85,000 are over 65 years old. Demographically, 54% are white and 35% are Black, with 5% Asian. About 55% are women and 4% are Hispanic.

Children and youths up to 19 years old account for 43% of the Medicaid population, followed by adults between 35 and 64 at 29%, and people from 20 to 34 at 22%.

The profile is a little different for the more than 650,000 Virginians who joined the program under new eligibility standards that took effect Jan. 1, 2019, to expand Medicaid under “Obamacare” to include childless adults for the first time. About 45% of those recipients are from 19 to 34 years old and 37% are from 35 to 54 years old.

The overwhelming majority of people in the expansion population — more than 485,000 — earn less than the federal poverty level, which is $12,140 a year for a single person and $20,780 for a family of three. About 169,000 earned between 100% and 138% of the poverty level, or up to $16,775 for a single person and $28,676 for a family of three.

Where do they live? More than 511,000 Medicaid recipients live in the state’s Central Region: including about 85,000 in Richmond, almost 81,000 each in Henrico and Chesterfield counties, and nearly 16,000 in Hanover County.

The largest number of recipients live in Virginia’s most populous locality Fairfax County, with more than 165,000, followed by Prince William County with almost 103,000.

Medicaid is an expensive program, more than $19 billion a year, divided between the federal and state governments. They split the cost roughly 50-50 for the base Medicaid population, but the federal government pays 90% of the cost for people enrolled under expansion, with a provider tax on hospitals covering the state’s share under the budget deal the General Assembly adopted in 2018.

Almost 49% of the cost provides coverage for the elderly, disabled and pregnant women, who account for just 18% of the Medicaid population.

So why does Virginia have to redetermine the eligibility of all 2 million people enrolled in the program?

After the pandemic began in March 2020, Congress passed the Families First Coronavirus Relief Act, the first of a series of emergency funding bills that provided a higher federal matching share to pay for state Medicaid programs. In Virginia, it was an additional 6.2%, or more than $1 billion through September.

In return, the state could not kick people off the Medicaid rolls, even if they no longer met eligibility requirements. Once the federal government ends the public health emergency, states must begin redetermining eligibility and, as early as Aug. 1, they can remove people from the program.

The U.S. Department of Health and Human Services is expected to decide by Monday whether to end the public health emergency or extend it another quarter of the fiscal year, through September. The government has promised to give states at least 60 days notice before ending the emergency.

Dr. Elaine Perry, most recently interim health director for the Virginia Department of Health’s Central Shenandoah Health District, in July wi…

Once Virginia begins to unwind the program by redetermining eligibility, the state and its partners will look for ways to ensure people continue to receive health care coverage.

“Our fear is that there are people who are eligible who will fall through the cracks,” said Debbie Oswalt, executive director of the Virginia Health Care Foundation, which works to expand health coverage and reduce the number of uninsured Virginians.

Many will reapply for Medicaid coverage if they remain eligible. Some will receive coverage through federally subsidized premiums for insurance on the marketplace that the federal government runs now — the state will take that over at the beginning of 2024. Others who have gotten jobs will gain private insurance through their employers. And some will become eligible for Medicare when they reach 65 years old.

The Virginia Poverty Law Center will be in the middle of those efforts to find health care coverage for people who may no longer qualify for Medicaid. The center, based in Richmond, employs 23 “navigators” across the state in the ENROLL Virginia! program, which helps guide people through the process of finding affordable health insurance.

“We’re expecting a lot of work in helping people to figure out where they belong,” said Sara Cariano, policy specialist and lead health insurance navigator at the law center.

The six managed care companies that provide health care coverage through Medicaid in Virginia also plan to help people find affordable insurance.

“This is a special initiative in which we want to keep people’s continuity of care,” said Gray at the association of health plans.

Clipped from: https://richmond.com/news/state-and-regional/govt-and-politics/virginia-poised-to-review-eligibility-of-2-million-in-medicaid-safe-haven/article_274566af-5d44-5ae0-9751-53b57979251a.html