Let's Talk About the Member Experience
In this section, we go deeper on all the parts of a health plan involved in optimizing the member experience
Medicaid Health Plan New Staff Training
-
Let's Talk About the Member Experience
- Section Summary and Learning Objectives
- How does a member apply for Medicaid? How are they enrolled?
- How does a member select a health plan?
- How does a member learn about their benefits?
- What are all the interaction points a health plan has with members?
- What is member engagement? How is it measured?
- How does a member access the provider network?