Medicaid Managed Care Ombudsman, Family Support and Health Care Program – Charlotte, NC

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Indeed’s salary guide

  • Not provided by employer
  • $35.4K – $44.8K a year is Indeed’s estimated salary for this role in Charlotte, NC.



Medicaid Ombudsman
Family Support and Health Care Program

Charlotte Center for Legal Advocacy, non-profit agency that provides legal

assistance in civil matters to low-income person in Charlotte and Western North Carolina,
seeks an Ombudsman for the NC Medicaid Ombudsman program, working closely with
the Advocacy Center’s Family Support and Health Care Program. More information about
the Advocacy Center can be found on its website,



  • Assist low-income families by telephone and online to access and use health care

coverage under Medicaid and in resolving disputes with Medicaid health insurance

  • Assist with outreach to educate families of available coverage choices and their

rights under Medicaid managed care

  • Provide referrals to appropriate agencies for applicants and enrollees with

grievances, complaints, questions, or need for other social services

  • Provide all information and services in a manner that is culturally and linguistically

appropriate and ensure accessibility for individuals with disabilities

  • Work with English and Spanish language media (including print, radio, and

television) to share information on the NC Medicaid Ombudsman program


  • Two-year or four-year college degree or equivalent training or experience
  • Paralegal, legal assistant, or social work training or experience preferred
  • Spanish language proficiency is preferred
  • Experience working with low-income communities preferably at a non-profit or

community-based organization within a multi-ethnic/multi-cultural environment

  • Experience with public benefits eligibility and/or work experience as a health

insurance service representative preferred

  • Proficiency in MS Office, including Word, Excel, Power Point and Adobe PDF


  • Ability to work independently and in a team environment
  • Ability to effectively collaborate with co-workers and clients in virtual and in-person


General Requirements

  • Be free from conflicts of interests, including payments and incentives from health

insurance industry

  • Possess socio-economic and cultural sensitivity and ability to communicate with

persons in crisis or under stress

  • Ability to multi-task and interact well with colleagues, clients, and others.

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization’s



This is a full-time, salary, non-exempt position with the starting salary scale beginning
at $38,350, may be adjusted for experience.

Charlotte Center for Legal Advocacy offers a generous leave and benefits package,
including medical, dental, and vision coverage at 100% for employees, 22 paid days of
General Leave, 12 paid holidays, and 100% employer-paid professional liability.

To Apply

Please send a resume and cover letter to and include
the position for which you are applying in the subject line of your email.

Charlotte Center for Legal Advocacy provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment of
any type without regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state, or local laws. This policy applies to all terms
and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation, and training.