Independent Living Systems
Vendor Review for Medicaid Vendor Partner Readiness
- Overall Assessment
- Basic Info
- Relevant Leadership Experience
- Brand Perception
- Clarity of Value Proposition
- Scalability
- Funding Model
Overall Assessment
Summary
- MLTSS and care management solution provider with extensive footprint.
Scoring

Composite

Leadership Medicaid Experience

Scalability

Brand Perception
Category
Business Process Outsourcing / TPA
What they do
Administrative services for MLTSS for plans, care management, nutrition and meals, TPA
Self-stated value proposition
Independent Living Systems (ILS) is a health-services company that delivers turn-key solutions to millions of America’s frail, special needs, and aging population. In partnership with health plans, providers, hospitals, and community-based organizations, ILS provides managed care services aimed at improving health outcomes and reducing costs. The company’s integrated offering, powered by an award winning technology platform, provides assistance at every stage of care including personalized care management.
Founded
2001
Annual Revenues
Estimated @ $150M
# employees
Estimated @ 450
Points Possible: 212
Points Earned: 157

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Role | | |
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CEO | ![]() Nestor Plana | Click for Bio (self-reported)Nestor Plana is the founder, Chairman, and CEO of Independent Living Systems (ILS), with over 25 years of experience in healthcare and public and private development and management. Nestor previously served as a founding President and COO of Beacon Health Plan in South Florida, where he successfully implemented a long-term care waiver program under a contract with the Florida Department of Elder Affairs. He was also a senior executive with Mercy Hospital Systems, and has served on the Florida Long-Term Care Committee and held the Chairmanship of United Home Health Care. Nestor has won numerous awards for his accomplishments in structuring ILS as a driving force in healthcare innovation and services for the aging, frail, and chronically ill. In 2011, the American Federation for Aging Research awarded him the Florida Award in Distinction for his vision and leadership in making research and healthy aging a priority in Florida. In the same year, he was named one of the region’s Top Performers in South Florida Magazine’s Movers and Shakers issue. Additionally, Health Evolution Partners awarded Nestor the HealthCare Innovator of the Year Award in 2010. |
Operations Executive | ![]() Maureen Lillis | Click for Bio (self-reported) Maureen Lillis, Chief Operating Officer (COO) of Independent Living Systems (ILS), has more than 25 years of experience in the health care insurance industry.
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Sales Executive | ![]() Susan Tucker | Click for Bio (self-reported)My career has been focused on providing financial, compliance and operational expertise for long-term services and supports (LTSS) programs at the local, state and national level and in public accounting. I have extensive experience with fiscal, programmatic and administrative functions for LTSS programs, national health care organizations as well as community-based organizations. |
Product/Solution Executive (or similar) | ![]() Mariela Fermin | Click for Bio (self-reported)Mariela Fermin, Independent Living Systems Chief Strategy Officer, is responsible for development of the company’s’ strategic initiatives, product management, and revenue generation. Prior to becoming the company’s Strategy officer, Mariela led the company’s expansion in the Northeast as Senior Vice President of Market Operations and Strategy where she oversaw the development of multiple managed long-term care and integrated care programs for dual eligible populations as well as the company’s expansion of operations to New York, including the acquisition of Royal Healthcare. Prior to joining ILS, Mariela served as Chief Operations Officer of AmeriGroup New York, a leading managed care plan that at the time served over 200,000 Medicaid, Medicare, and managed long-term care enrollees. While at AmeriGroup, she was responsible for the plan’s day to day operations and performance initiatives. Starting in early 1998, Mariela was a member of the leadership team at a hospital in New York, where she was responsible for payor contracting, physician’s relations, and management of the hospital’s managed care initiatives and administration which included a Physician Hospital Organization (PHO) established for risk and value-based contracting. |
Points possible: 95
Points earned: 85

Analyst Notes
- Established Medicaid business and brand recognition
- Glassdoor reviews avg 2.8 on 100 reviews- suggest company culture challenges
Points possible: 60
Points earned: 60

Analyst Notes
- Extensive presentation of case studies, but related to MLTSS generally. Recommend request ILS-specific case studies during dilligence process.
Points possible: 50
Points earned: 40

Analyst Notes
- In all 50 markets, serve MCOs, MA SNPs and PACE plansExperience of mid-tier product teams assessed as moderate (38% have 10+years experience)
- Experience of mid-management assessed as moderate (40% of directors/managers have 10+ years experience)
- Slow in hires past 2 years, but strong outlook for open job reqs
Analyst Notes
Ownership model
Privately owned