Why this analysis matters to you
The unique complexities of the Medicaid space are almost universally misunderstood by those seeking to do business with Medicaid health plans but have not themselves worked specifically in the Medicaid space.
When engaging with vendor partners with limited Medicaid experience, you risk 2 major items: 1) nuanced but important details that drive success in the Medicaid space will be missed by the vendor, and 2) your team will end up spending significant time educating the vendor about Medicaid. The vendor will get on the job training at the expense of your staff time.
Unfortunately, most vendors are either unaware of their own limits with regard to key Medicaid subject matter expertise or gloss over them during the sales and implementation phases. Having a clearer picture of the actual experience of the leadership team can help set expectations earlier in the relationship.